I went to the Doctor’s today to get some skin cancer scary thing on my leg checked out and whilst there I was reminded that I hadn’t updated my address details for Medicare.
So at lunch today, I logged onto the Medicare website to update my address details.
Where I was reminded I had to use MyGov to do this.
So I searched through my old emails until I found my random alpha-numeric user-id (yes, you can’t use something as simple as your email as your user id, you get sent a random alpha numeric id).
I then had to get them to send me a new password … which of course required SMS phone and a secret pass code identification.
I then logged in, which required another SMS phone identification, and I had to answer another of my secret questions.
Then I went to change my address, and I had to answer yet another secret question.
I then finally got to change my address (yay) and I was asked to fill in a satisfaction survey (which I did saying what an excellent service it was as I do like the idea of being able to notify Government just once of an address change and then have this flow through to all Departments).
Two hours later, I got an email (I kid you not and wait for this …) asking me to log into MyGov … to read an email notification (yes, they couldn’t just email me the email).
So, I looked up my special username again and typed it in.
I then typed in my password (I remembered it)
I (of course) then had to enter another SMS code that was sent to my phone, and then I finally read my email …
Yep, after all that – it didn’t work.
Surely, only the Government could make making things easier … so much harder.