The guys at the new Avantiplus store in Hobart (well, Sandy Bay if you ask me) know about customer service.
Seriously … these guys are so focused on customer service that they opened their bike shop right next to where I park my car for work (on the couple of days a week I drive in) and you have to ask yourself … how many bike shops have done that just for you?
OK, there is a counter rumour going around that this may just have been a coincidence, but I’m sticking with my “the world revolves around me” theory and if you want to test it … just go and ask them if they’ll build a shop near you and see how it goes.
So, as you may have read in a previous post, my bike got a bit trashed at the Hellfire Cup, and liking to support businesses that sponsor events, I decided to take it into the new Avantiplus store to get them to service it.
The fact that the shop is really convenient for me was pure coincidence … this was altruism 101.
The good news from the service was that after forking out less than a hundred bucks for a service, my bike rode like a dream on Saturday.
The not so good news was the “but” bit where I found out that all of my rear bearings have seized up and needed replacing (how that happened when I get my bike serviced so regularly I don’t know). However, it’s another job that needs doing before Wildside in 8 weeks.
Still, despite another looming $300+ service bill, it’s good to see another bike shop back in town, and on a personal note, happy to see that Damian (who I bought my last two bikes from when he worked at Ken Self Cycles) is back in the State.
Welcome to Sandy Bay (sorry, Hobart)!